Customer Support

Ecolab is committed to delivering the highest level of customer satisfaction in the industry. Whatever your resin needs are, you can count on Ecolab to provide superior service and value.

Sales Support Team
Ecolab has Sales Support Representatives with the logistics experience to handle your needs and can answer any questions regarding your order. From order entry to delivery to invoicing, our sales support team ensures your full satisfaction.

Please visit our locations page to get contact information for your regional Ecolab office. Our experienced sales support team is ready to help you. If you have a question or concern about our products or services, please contact us. 

Automated Shipping Acknowledgements*
Shipping acknowledgements are sent the day your order leaves the dock. Each acknowledgement includes the carrier name and shipment tracking number. Should a shipping date change.— even at a customer's request — an automated e-mail is issued. This service helps customers to schedule accordingly.

* This service is provided in the Americas region.

Packaging and Material Handling

From bags to drums and supersacks to bulk tanks, Ecolab provides convenient packaging options for your resin needs. We are flexible to accommodate special packaging needs upon request.

For North American customers, bulk tanker fleet delivery is available. It enables a cleaner, more efficient loading of resins — which translates into significant cost savings and reduces risk of operator injury from handling bulk containers. Special unloading services with Ecolab staff is available upon request.

We have extensive experience with freight carriers and can secure the best rates while maintaining the highest quality for your resin shipment saving time, hassle and money. 

Warehouse Network Synchronization
Inventory synchronization is done between warehouses in key regions to optimize product quantities for customer needs. If you have a special delivery request, we are flexible to accommodate your emergency needs.

Security of Supply
Ecolab has manufacturing in the Americas, Europe and Asia to ensure supply around the world. All manufacturing locations are integrated on the same systems allowing information to be shared among the global plants.

We also use planning and forecasting models to ensure minimum and maximum levels of raw materials and supplies. Forecasting begins with the technical sales team annual budget and incorporates monthly updates. Planning and scheduling are then implemented based on customer orders.

Terms and Conditions of Sale
Please review our Terms and Conditions of Sale prior to placing your first order and let us know if you have any questions.  A print version is available for your convenience.